Returns and Warranty

Returns and Warranty
Effective Date: 12 October 2026
Version: 2026-10
The following outlines the returns and warranty policy for products purchased from MedPartsHub:
1. Warranty Period: All products are covered under a warranty period of 12 months for brand-new parts and 3 months for all other parts from the date of delivery. This warranty covers manufacturing defects. Repair services carry a warranty period of 3 to 6 months, depending on the scope of the repair, as specified in the formal quotation. The warranty does not cover damage resulting from misuse or unauthorized modifications.
2. Return Policy: Returns can be requested within 30 days of product receipt. Conditions include: Products must remain in original condition and packaging. A completed After-sales request form must be submitted and approved. Return shipping costs are the responsibility of the customer; however, if the return is confirmed to be due to a quality issue, MedPartsHub will cover the shipping costs.
3. Warranty Claims: To initiate a claim, customers must submit the After-sales request form with proof of purchase. MedPartsHub will evaluate the claim and, if approved, offer repair, replacement, or refund at its discretion. Return shipping costs for warranty claims are the responsibility of the customer; however, if the claim is confirmed to be due to a quality issue, MedPartsHub will cover the shipping costs.
4. Exclusions: Warranty does not cover normal wear and tear, accidental damage, or improper use. Exclusions include items already installed or used, special order items per customer specifications (except those with quality issues), and items with damaged serial numbers or tamper-evident seals.
5. After-sales Response Time: MedPartsHub will process and respond to after-sales requests within 5 business days.
6. Refund Method and Timing: Refunds will be processed using the original payment method, with funds typically returned within the standard processing time of the payment provider.